Help Center
Frequently Asked Questions
Find quick answers about shipping, returns, compatibility, earbuds, cables, and FlashTech Innovation support.
Shipping & Orders
How long does shipping take?
Orders are normally processed within 1–2 business days. After shipping, delivery usually takes 2–5 business days in Canada.
Do you offer free shipping?
Yes. FlashTech Innovation currently offers free shipping across Quebec on orders over $45.
Returns, Exchanges & Issues
What is your return policy?
We have a 30-day return policy after receiving your item.
What should I do if my item arrives damaged?
Contact us with your order number and photos if possible.
Compatibility
Are products compatible with iPhone and Android?
Many products are compatible with iPhone, Android, or USB-C. Check the product description.
Support
How can I contact you?
Use the contact page or email us.